Frequently Asked Questions

What are the system requrements?

Apple Devices

iPhone 4s and newer, iPad 3 and newer with iOS 8 and newer. iPods are not supported.

Android Devices

All devices are currently supported.
We are currently experiencing issues with Android 5.0 Lollipop. Issues may include crashing of the app, failure to upload photo, or app becoming un-responsive. Please make sure you have the latest update from your carrier.

What can I do if I'm experiencing issues on Android 5.0 (Lollipop)?

We are aware of possible issues on some devices that have been updated to Android 5.0 (Lollipop). Please make sure the device has the latest version of the update, as some manufacturers have recalled and reissued their update packages.

I’ve entered my photo and goal weight but the resulting photo looks odd. What causes this?

Resulting images can look odd or unrealistic for several reasons. Be sure your photo is sized properly in step 2, and that the handles in step 3 are placed properly at the bottom of your chin, edges of your face, and corners of your mouth. Also, choosing a target weight outside the recommended limits can produce unexpected or unrealistic results.

My photo will not upload.

Check your network or wifi settings.

My photo looks unsharp and pixilated when I zoom to my head.

The photo might not be high enough resolution for a head and shoulders cropping. Use or take a photo closer to your head. Enlarging a full body shot or group shot to just your head can cause the image to get blurry.